Unit 2 BEC Arena, Longbridge Road, Trafford Park, Manchester, M17 1SN
0161 768 0315
The information we collect and how it’s used:
Based on the transaction or contract type you have with us, all or some of the below information is collected.
Contact Tel Number
An encrypted version of your password
CCTV images in the customer areas are stored for a short duration for security purposes
Information is collected from the customer at the time of
How your data is stored:
We store data on our secure platform to allow us to provide after sales support to our users in line with our Data Storage Policy. This information is required to complete transactions with you and is stored to improve the customer experience on future purchases along with warranty support.
We may use your email address to contact you regarding future promotions,
Your personal data is not sold or shared with any 3rd party outside of the required contractors such as delivery couriers and, where required, manufacturers for warranty purposes. We ensure that all of our partners adhere to the same standard of data protection as ourselves.
How long your data is stored:
Your data is stored throughout the term of your warranty and as long as we are required for tax and financial requirements. Once your information is no longer required to be stored we will responsibly remove it as soon as possible.
When your data may be shared:
We will never sell your personal data or share any information with 3rd parties who are not involved in your transaction. The 3rd parties that may be “involved” are listed below:
Delivery partners to facilitate delivery of your goods
Our payment merchants, who enable us to process your online purchase and carry out preventative fraud checks on all transactions
Suppliers or distributors for warranty or direct ship to
Under the General Data Protection Regulation (GDPR) you have the following rights as an individual:
The right to be informed - you have the right to be informed about the collection and use of your personal data, the purpose of processing your data, the retention of your data and who it may be shared with.
The right of access - you have the right to be told what personal data we hold about you on our database and how we process that data. You also have the right to be provided with a copy of all personal data we hold (in a format and time frame that is reasonable to request, not exceeding 1 month), we will not charge for providing this information.
The right to rectification - you have the right to have any inaccurate personal data rectified or completed if incomplete.
The right to erasure - you have the right to have personal data erased, also known as the ‘right to be forgotten’. Where appropriate requests have been made, deletion of personal data will be processed within 1 month.
The right to restrict processing - you have the right to request restriction or suppression of
The right to data portability - you have the right to obtain and reuse the personal data we hold for your own purposes across different services. This would generally involve a copy or transfer of the personal data we hold in an electronic format from one IT environment to another.
The right to object - you have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics.
Rights related to automated decision making including profiling.
For further information on your Individual rights please visit the Information Commission’s Office website - https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/
If you wish to exercise any of the rights listed above please contact our Data Protection Officer.