Privacy Policy

  1. SBS Audio Visual Privacy Policy
    Unit 2 BEC Arena, Longbridge Road, Trafford Park, Manchester, M17 1SN
    0161 768 0315

    Throughout our privacy policy when we say “we” or “us” we are referring to SBS Audio Visual in general. If you have any questions regarding this policy you can contact us at the email address: [email protected]

    If this privacy policy does not meet your expectations you can contact the Commissioner at https://ico.org.uk/global/contact-us/

    The information we collect and how it’s used:

    Based on the transaction or contract type you have with us, all or some of the below information is collected.

    • Full Name

    • Company Name

    • Contact Tel Number

    • Billing Address

    • Delivery Address

    • Email Address

    • Customer Age

    • An encrypted version of your password

    • Website behavior, including how you reached the site, the time spent there and which pages you viewed

    • CCTV images in the customer areas are stored for a short duration for security purposes

    Information is collected from the customer at the time of purchase, or visiting our store, to enable us to complete the chosen transaction type and supply the goods or services as per the contact. All web purchase information is stored on our secure order management system for the purposes of providing after sales support including warranties, customer service and product support.

    How your data is stored: 

    We store data on our secure platform to allow us to provide after sales support to our users in line with our Data Storage Policy. This information is required to complete transactions with you and is stored to improve the customer experience on future purchases along with warranty support.

    We may use your email address to contact you regarding future promotions, however you are able to opt out of this by clicking the link provided at the bottom of all of our emails. Email addresses used on our customer service platform are also stored securely.

    Your personal data is not sold or shared with any 3rd party outside of the required contractors such as delivery couriers and, where required, manufacturers for warranty purposes. We ensure that all of our partners adhere to the same standard of data protection as ourselves.

    How long your data is stored:

    Your data is stored throughout the term of your warranty and as long as we are required for tax and financial requirements. Once your information is no longer required to be stored we will responsibly remove it as soon as possible.

    When your data may be shared:

    We will never sell your personal data or share any information with 3rd parties who are not involved in your transaction. The 3rd parties that may be “involved” are listed below:

    • Delivery partners to facilitate delivery of your goods

    • Our payment merchants, who enable us to process your online purchase and carry out preventative fraud checks on all transactions

    • Suppliers or distributors for warranty or direct ship to end user purposes

    We recommend to view the 3rd parties privacy policy to ensure you are satisfied before you place an order with us. Where possible, we can assist you in supplying the relevant privacy policy from the third parties involved.

    Your rights:

    Under the General Data Protection Regulation (GDPR) you have the following rights as an individual:

    • The right to be informed - you have the right to be informed about the collection and use of your personal data, the purpose of processing your data, the retention of your data and who it may be shared with.

    • The right of access - you have the right to be told what personal data we hold about you on our database and how we process that data. You also have the right to be provided with a copy of all personal data we hold (in a format and time frame that is reasonable to request, not exceeding 1 month), we will not charge for providing this information.

      • The right to rectification - you have the right to have any inaccurate personal data rectified or completed if incomplete. 

      • The right to erasure - you have the right to have personal data erased, also known as the ‘right to be forgotten’. Where appropriate requests have been made, deletion of personal data will be processed within 1 month.

      • The right to restrict processing - you have the right to request restriction or suppression of you personal data although this only applies in certain circumstances. 

      • The right to data portability - you have the right to obtain and reuse the personal data we hold for your own purposes across different services. This would generally involve a copy or transfer of the personal data we hold in an electronic format from one IT environment to another.

      • The right to object - you have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics.

      • Rights related to automated decision making including profiling.

      For further information on your Individual rights please visit the Information Commission’s Office website - https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/

      If you wish to exercise any of the rights listed above please contact our Data Protection Officer.

     

Cookie Policy
A cookie is a small snippet of text that a website asks your browser to store on your hard drive when you visit our Site. All cookies have expiration dates in them that determine how long they stay in your browser. Cookies can be removed in two ways: automatically, when they expire, or when you manually delete them.
We use cookies with the primary purpose to make our website work more effectively. For example, some cookies allow us to identify customers and ensure they can access the login pages.
 
We also use information from cookies for purposes which may include:
-Allow us to remember your log-in details
– Collect information about how you use our Site so we can measure and improve the Site’s performance for our customers
– Make our Site work more effectively
– Audience measurement and validation. We use services such as Google Analytics to understand how many people visit our Site and what is popular, which helps us improve the website 
– Allow you to share pages with social networks should you wish to do so
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Site may not function properly or may be slower if you refuse cookies.
 
 
How to provide or withdraw consent to the installation of Cookies
In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party's privacy policy, or by contacting the third party.
Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

  • The right to rectification - you have the right to have any inaccurate personal data rectified or completed if incomplete. 

  • The right to erasure - you have the right to have personal data erased, also known as the ‘right to be forgotten’. Where appropriate requests have been made, deletion of personal data will be processed within 1 month.

  • The right to restrict processing - you have the right to request restriction or suppression of you personal data although this only applies in certain circumstances. 

  • The right to data portability - you have the right to obtain and reuse the personal data we hold for your own purposes across different services. This would generally involve a copy or transfer of the personal data we hold in an electronic format from one IT environment to another.

  • The right to object - you have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics.

  • Rights related to automated decision making including profiling.

For further information on your Individual rights please visit the Information Commission’s Office website - https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/

If you wish to exercise any of the rights listed above please contact our Data Protection Officer.