Terms & Conditions of the Website

  1. Reliance On Information Posted & Disclaimer
    1. The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
    2. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
  2. Accessing our site
    1. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
  3. Intellectual property rights
    1. We are The Owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
    3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
    5. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  4. Our site changes regularly
    1. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
  5. Our liability
    1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
      1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
      2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
        1. loss of income or revenue;
        2. loss of business;
        3. loss of profits or contracts;
        4. loss of anticipated savings;
        5. loss of data;
        6. loss of goodwill;
        7. wasted management or office time; and
        8. for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
    2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
    3. Our automatic email reply does not constite a binding contract as it does not have the capacity to check for errors in the listing. The contract only becomes binding when the status is changed to shipped.
    4. We reserve the right to cancel any orders where the purchased product includes incorrect information on our website such as price, description, pictures and the like.
  6. Information about you and your visits to our site
    1. We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
    2. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
    3. We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
    4. Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
  7. Viruses, hacking and other offences
    1. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
    2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
    3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
  8. Links from our site
    1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
  9. Jurisdiction and applicable law
    1. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
    2. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  10. Trade marks
    1. SBS AV is a UK registered trade mark of SBS AV Ltd. Variations
    2. We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
    3. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
  11. Your concerns
    1. If you have any concerns about material which appears on our site, please contact [email protected]

Returns Policy

  1. Introduction
    At SBS we believe that you should always be completely happy with a product that you purchased. This is why we offer a No-Questions-Asked 30-Day Money Back Guarantee policy.
  2. Returns
    1. Customers are free to return the item for refund or replacement within 30 days from the date of receipt. The product returned has to reach us by 30th day latest.
    2. Return is accepted only if the item returned is in “as new” condition, with all original accessories included in undamaged packaging. If the product doesn’t meet these requirements the refund/replacement request may be rejected or restocking fee of up to 20% may apply
    3. If the refund/replacement request is rejected the return-to-customer shipping fee may apply
    4. For some products, returns are only accepted if products have not been unused, are unopened or sealed. These products include headphones, in-ear monitors, microphones, earplugs, software, turntable cartridges and stylus
    5. Unfortunately, returns are not accepted on electronic circuit boards and other spare parts such as drivers, tweeters and other sensitive devices.
    6. Please be aware that refund process can take up to 15 working days from the date of us receiving the product
    7. Products to be returned by the customer at their own cost and a tracked or signed for service should be used to ensure the product arrives with us safely.  If a tracked service is not used we cannot accept liability for lost packages.
  3. Returns procedure
    In order to take advantage of your rights under this returns policy, you must:
    1. Access the "Orders History" section of "My account" page.
    2. Select the order from which you want to return an item.
    3. Select the product(s) that you would like to return by checking the box next to its name(s).
    4. Add an explanation, in order for our team to better understand why you want to return this product.
    5. Click Make RMA Slip button
    Once this process has been completed you will be notified with further instructions via e-mail. You can track progress with your return in "Return Merchandise Authorisation (RMA)" section of "My account" page.
  4. Exclusions
    The following kinds of products may not be returned under this policy:
    1. Software and recorded music cannot be returned
    2. For hygiene purposes, headphones and microphones are excluded from our exchange policy
    3. Due to the nature of the products cartridges and styli cannot be exchanged nor do they come with any manufacturer’s warranty
    4. Electronic spare parts such as Woofers, Tweeters, PCB's or lasers due their fragile nature
  5. Refunds
    1. We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy.
    2. The buyer shall be responsible for the cost of return postage for all unwanted items.
    3. The initial cost of shipping shall not be refunded when an item is already in transit.
    4. For all faulty goods, SBS can arrange a courier to collect the items from a UK address specified by the buyer.
      1. Return postage will only be covered on orders within the UK. Returns on products delivered overseas shall be covered by the buyer.
      2. The buyer must be available within working hours for a courier to collect the items.
      3. Any charges incurred due to missed collections on an agreed date will be covered by the customer and deducted from the total refund value.
      4. It is the buyer’s responsibility to provide correct details for the collection address.
  6. Improper returns
    Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
    1. We will not refund or exchange the product;
    2. We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
  7. Faulty Goods and Warranty Repairs
    1. All claims for faulty goods (dead on arrival) and for goods not received should be made within 7 working days of shipment confirmation/ receipt. Claims after this time cannot be accepted.
    2. Items reported faulty within 28 days will be exchanged old for new as long as stock is available.
    3. When stock is unavailable we will return the item to the supplier [unless the supplier offers a collection] for repair under the manufacturer’s warranty.
    4. We need to allow up to four weeks for all items to be repaired under manufacturer warranty.
    5. SBS AV is not responsible for any extensions to the time frame stated in clause 7D due to manufacturer delays.
    6. SBS AV will not be liable for any loss of earnings during the warranty repair process.
    7. All new goods are covered under a minimum 12 month warranty unless stated in our Exclusions section 4.
    8. The customer shall be responsible for postage costs to SBS AV on items which develop a fault during the warranty period. SBS AV will cover the cost to post the repaired item(s) back to the customer.
    9. The customer is liable for all charges relating to returns found to be not faulty (including blown, user-replaceable fuses or software issues) at a rate of £48 per hour labour plus return postage 
    10. B-Stock and Ex Demo products are not covered under the manufacturer's warranty but are covered under a 3 month in store warranty provided by SBS AV.  This warranty covers only issues arising that have not been mentioned in the product description and does not cover normal wear and tear.  B-Stock and Ex Demo products all have a full product description listing any cosmetic or operational issues and any further information can be requested before purchase.    


  1. Definitions:
    1. SBS Audio Visual; the letting of equipment on hire is hereinafter referred to as the “Owner” and this expression includes its successors.
    2. The “Hirer” is the company, firm or person taking The Owners equipment on hire and this expression includes his successors or personal representatives.
    3. ”Equipment” shall include any lighting, sound or special effect or part thereof and any attachments, leads or any other thing under this contract.
    4. ”Hire rate”- shall be the rate of hire for the equipment as provided on the invoice / agreement & subject to the provisions of these terms & conditions of hire.
  2. Acceptance:
    1. The Hirer's order, whether oral or in writing for the supply of equipment, shall be construed as an expressed acceptance of these terms & conditions of hire, and in so far as any provision of The Hirer's said order be inconsistent therewith these terms and conditions of hire shall be deemed to prevail.
    2. Any variations in the contract shall be in writing.
    3. The Hirer warrants to The Owner that no representations have been made to him concerning the equipment & in particular its suitability for any particular purpose or for work in any particular place & that in entering into this contract The Hirer does not rely upon any such representation & has satisfied himself independently upon all such matters; and accordingly The Hirer shall seek no relief in respect of any such representation & in particular shall bring no proceedings for misrepresentation whether under the misrepresentation act 1967 or otherwise.
  3. Commencement of Hire:
    1. Subject to the provisions of the of the invoice/agreement, The Owner shall supply the equipment on the collection date. The period of hire shall start on such collection. Hire charges shall commence on collection unless otherwise stated on the invoice/agreement.
    2. Responsibility for loss or damage to the equipment is accepted by The Hirer from the time the equipment is collected until its return to The Owner & The Owner has subsequently fully inspected said equipment to his satisfaction.
  4. These terms & conditions do not effect The Hirers statutory rights.
  5. Hirers liability or loss or damage:
    1. The Hirer accepts full responsibility to The Owner for loss or damage to or destruction of the equipment suffered during the period of hire from whatever cause the same may arise and is fully responsible to The Owner for the safekeeping of the equipment and its return in equal order to The Owner at the end of the hire.
    2. The Hirer accepts all liability & responsibility in respect of & shall & completely indemnify The Owner against all third party claims & losses howsoever arising in respect of damage to or loss or destruction of any property or in respect of the personal injury or death of anybody in any way caused by or relating to the equipment or its use.
    3. The Owner shall not be liable to The Hirer in respect of any damage to or loss or destruction of the property of The Hirer nor in respect of the
    4. Personal injury or death of The Hirer or his employees or contractors or other persons in any way caused by or relating to the equipment or its use howsoever such damage, loss, destruction, injury or death shall be caused.
  6. Owners obligation:
    1. The Owner shall ensure that at the commencement of the hire the equipment shall be of sound construction & in good working order.
    2. All smoke machines will be supplied with 1 litre of smoke fluid, The Hirer will be responsible for further supplies at further cost.
    3. Equipment using electric lamps will be tested & working & The Owner cannot be held responsible for lamp failure (it is suggested The Hirer purchases spare lamps which will be refunded after the hire period if unused /undamaged.)
  7. Insurance:
    The Hirer will fully insure with a reputable insurance company
    1. The equipment as described in the invoice i agreement for the full new replacement value against loss or damage or destruction howsoever arising.
    2. In respect of all The Hirers liability (or responsibility & indemnity) to The Owner.
    3. In respect of The Hirers liability to third parties relating to the equipment or its use.
  8. It is suggested:
    1. That goods being stored in a vehicle or building fitted with alarms, the alarms must be set.
    2. Goods must not be on display when stored in a vehicle (for example the goods must be stored in the boot of a car.)
  9. Payment:
    1. The Hirer must make payment in full before equipment can be released.
    2. The Hirer shall pay The Owner forthwith for all repairs & replacements to the equipment, except for repairs & replacements due to wear & tear.
  10. Subletting:
    The Hirer shall not without consent of The Owner assign, sublet, mortgage, charge, pledge part with possession of or otherwise deal with the equipment.
  11. The Hirer shall not have any criminal conviction relating to dishonesty in the previous five years.
  12. General:
    1. Positive proof of identity & home address must be produced before equipment is removed from our premises (e.G. Driving license, passport)
    2. It is advised that hirers should check the compatibility of their own items to ones hired from The Owner. The Owner accepts no responsibility for equipment that does not work in conjunction with that of The Hirer.
    3. One day hire is classed as a 24hr period maximum. Any hire period over this time will incur the daily or weekly hire charge (which ever is appropriate).
    4. All goods hired on Fridays must be returned by 2pm on saturdays, unless otherwise aggreed
    5. All hirers must be over the age of 18 and be in full time employment.
  13. The Owner is not responsible for consequential loss, no matter how caused.
  14. If any part of these terms are found to be illegal or invalid under this countrys laws, the remaining parts will remain valid and in full force.
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